So here's my story, get ready for my rant. Last year I bought an Xbox One, and it's been having some minor issues that, since my warranty was nearly up, I decided to do something about. After spending nearly an hour and a half on the phone with Microsoft, they decided to send me a working console and kinect. Once I received it, I just needed to send back my console, or they would charge me the cost of a new Xbox. Side note, this wasn't the first time I'd tried correcting my console issues, but the fact that you have to go through multiple levels of annoying, and time consuming, web pages and automated phone recordings had kinda deterred me from doing anything serious.
Long story short, my two rather valuable packages were left on my porch on Black Friday. A day when I was out of town, get this, spending the holiday with my family. I got back into town by Sunday night, at which time there were no packages. I've complained before that my apartment's office refuses to take packages for the residents any more, so now the postal service normally leaves a note, and I go pick up my package at the post office. This was the first time I had something like this just left on my porch.
Since realizing my $500 Xbox was lost somewhere, I've spent multiple hours on the phone with both FedEx and Xbox, neither of whom want to take responsibility. The first time I talked to FedEx the driver reported he left the package "behind a fence," and the box "had a bow on top of it." The second time I talked to FedEx they told me the driver said he "saw someone open the door and pick up the package." Wrong on all counts because I was out of town on the day they reported delivering it, and I have no fence. I also talked to the office, and both of my neighbors, and no one knew anything about it. FedEx couldn't have been more anxious to get me off the phone. Microsoft just told me to figure things out with FedEx. When I asked for Microsoft not to charge me the $500 dollars, they told me they'd do me a favor and send me some shipping labels, and all I had to do was mail my Xbox into them. Oh, so you idiots lost my packages, charged me $500 (plus like $30 I already paid the have them shipped to me in the first place), and now you want me to send you my Xbox? So I'm out $500, with no Xbox. I've now filed a police report.
To add insult to injury, my brother had the same problem with his Xbox. However, he purchased his from Game Stop, not Walmart. He boxed his console up, took it to Game Stop, and they just gave him a brand new Xbox One. That day. No charge. Oh yeah, and I bought a $50 insurance policy from Walmart that turned out to be basically worthless.
Moral of the story. Never buy things from Walmart. Never trust FedEx. Oh yeah, and if you ever want something from a large corporate company, better be prepared to spend lots of time on the phone… with no results.
Here's hoping your Christmas packages arrive on time - or at all! Hopefully I'll have better things to report come next week.
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